Payment Methods

BTF Design is proud to accept PayPal and Credit Card. For speed and security, we recommend that all orders be placed with a Credit Card.

At BTF Design we assure you that you can shop safely with us online. Your order will always be processed through a secure server (signified by the security symbol at the bottom of your browser, as well as the “https” web address).

When paying by credit or debit card, you will always be asked to enter your CVV code at checkout, for extra protection – this can be found either on the front or back of your card.

For our mutual security, BTF Design reserves the right to hold credit and debit card orders for verification.

1. What is a credit card security code (CVV)?

For your protection, we require an additional set of numbers known as a credit card security code. This is an extra safeguard for credit card purchases.

Depending on the credit card type, it’s the 3- or 4- digit number printed on the back or the front of your credit card

2. Why are multiple charges appearing on my debit/ credit account?

When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds.

These funds have not been deducted but are being held within your account to ensure the order can be processed.

This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.

If your order is sent out in multiple shipments, (items may ship from a store, and/or our warehouse) separate authorizations and charges for each shipment may appear on your account.

3. How will I know that you have received my payment?

We always send a Payment Confirmation email as soon as we have received your order payment. This may take up to 48 hours depending on the payment method used. If you haven’t received the email after 48 hours, make sure to check your spam folder. Should you still are unable to find it, our Customer Care team will be happy to help.

4. How can I use my promotional code?

If you have a promotional code for the BTF Design online store, enter the code at checkout in the “Apply Coupon” field. The discount will be automatically applied to the order total.

Promotional codes cannot be combined, are case sensitive, have an expiry date, and exclusions may apply. We invite you to read any terms and conditions related to the discount, for better awareness!

If for any reason the order is cancelled, we will refund you the full amount you actually paid. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Since promotional codes can only be used once, you won’t be able to use same code again.

5. I’ve already placed my order, but couldn’t apply my promotional code

Once an order has been placed we are unable to modify it in any way. But if your order hasn’t been sent yet, we will be happy to try and cancel it for you so that you can place a new order with the promo code.

For more information about our payment methods, if you have questions, please contact us by e‑mail at [email protected]